PALS Negligence Claims
The NHS Patient Advice and Liaison Service (PALS) was established to provide information and advice to patients and their families. PALS consultants can answer questions about your health, recommend ways you can become more involved and therefore have more control over the decisions made about your treatment and care, and assist with concerns you have about the standard of care you have received from an NHS provider. Most people find the service helpful. However, there are occasions when PALS does not adequately resolve an issue to a patient’s satisfaction.
What is PALS Negligence?
Normally it is PALS who handles complaints about poor standards of service and care in the NHS, but what happens when you want to complain about the way they handled your issue?
The process for complaints in the NHS is first to raise your concerns with the staff member responsible for your care, whether it is your GP, nurse, midwife, dentist, or another practitioner. If they ignore your worries or do not resolve the situation to your satisfaction, you should contact the trust’s customer care team and ask them to investigate the matter. If you are still unhappy with the response, then you can then raise a formal complaint with PALS for them to investigate and resolve. Formal charges do not need to relate to medical negligence, and they should be made within a year of the event. The Medical Negligence Experts can assist you in raising a complaint, and negotiate on your behalf if you are uncomfortable dealing with the responsible party directly.
While PALS can investigate an issue, obtain an explanation and apology for what went wrong, and request a review to prevent future incidents occurring, they cannot make any compensation payments, discipline staff, or handle any queries about private treatment unless the NHS paid for it.
How Can We Help?
If you have raised an issue with PALS but you are unhappy with the outcome, or you want to obtain financial compensation for damages suffered as the result of medical negligence, The Medical Negligence Experts can help.
Referring a complaint to PALS needs to be done before you start a medical negligence claim as they will not intervene if you have already sought legal action. Their investigation will help to determine whether the treatment you received was negligent and, if so, whether it caused you to suffer injury or illness. Both criteria need to be met for a claim to be valid, so we can use the PALS findings to support your request for compensation.
Our lawyers have experience in handling all types of medical negligence claims. We will be your advocate during the process, advising and supporting you until the conclusion of your claim. If you choose to proceed with the request we recommend you seek legal advice as soon as possible. There is a three-year limit for most medical negligence claims, and if you have already been through the PALS process, it is likely a significant proportion of this time has elapsed.
Get in touch with The Medical Negligence Experts today and see how we can help you.
Need some help?
Am I eligible?
If you have suffered from medical negligence in the past 3 years, the short answer is yes.
However, medical negligence can be complicated, so we recommend that you speak with one of our expert solicitors - It’s Free.
How much could I claim?
As every medical case is different, the amount of compensation paid out can differ. Varying factors lead to the final figure include: the level of negligence, earnings missed out on, future losses and more.
Our experienced team of experts will give you an indication of how much you could potentially claim.
How does the process work?
We understand that when making a claim it’s important to know what to expect and when to expect it. That’s why we make the process as transparent as possible.
Your solicitor will gather all the evidence and will notify the negligent party of your claim. With your dedicated solicitor negotiating on your behalf, you will be kept up to date every step of the way.
Why should you use us?
No Win No Fee
We offer a No Win No Fee* service on all our claims - We assess each claim on its merits with the information provided, which aids us to determine its likely success rate. This takes the risk away from you.
Expert, Friendly Solicitors
Our experienced solicitors are experts in securing compensation no matter the level of negligence.
We are committed to securing the best possible outcome for you, while providing friendly support every step of the way.
Personal Dedicated Solicitors
On contact, you will be allocated your own expert Medical Negligence solicitor who will be there every step of the way. You will be provided with a direct phone number and direct email address of your solicitor.
Expert pals negligence solicitors working for you
We specialise in helping victims of medical negligence claim the compensation they deserve.
We work on a No Win No Fee basis, meaning if we don’t win your case, you don’t pay! Once you make contact, your experienced solicitor will work to recover the maximum compensation you are entitled to.
Whether you are ready to make a pals negligence claim, or you would just like a free conversation with a legal professional, we have experts on hand to give you all the information you need. Take the first step to getting what you deserve by filling in our quick contact form and we will call you back whenever suits you.