Never Event Claims

We specialise in helping victims of serious injury caused in hospital which should have never happen claim the compensation they deserve

Find out how much your claim could be worth now

Never Event Claims

Never Events are cases of medical negligence which cause serious injury, yet which could easily have been avoided. In other words, they are something that should simply never happen because the information exists to prevent them from occurring.

Yet they do.

In the nine months between April and December 2017, NHS England had 362 reported cases of Never Events. That is 362 times when a patient was harmed – sometimes mildly, other times seriously, because of avoidable failings in their care. The NHS proactively addresses the existence of so-called Never Events in its hospital and care facilities.

A Never Event is a significant concern not only because of the impact it has on the life of the victim and their family but because it indicates that safety recommendations and national guidance issued by the NHS have not been implemented. A Never Event acts as an alarm to notify authorities that the care provided by the organisation responsible could be failing in many areas – if they have not adopted even the basic recommended guidelines to prevent such accidents from happening, there is a strong possibility that they are failing to protect their patients in other areas as well.

You should seek legal advice from a medical negligence solicitor as early as possible if you or your loved one has been the victim of a Never Event, or if you believe that their injury was the result of negligence, so that you can get the compensation you need to help your recovery.

Types and Frequency of Never Events

In 2015, the NHS expanded the list of Never Event categories to include more than a dozen scenarios which should not happen. This list was revised in January 2018. Detailed below are the most common types of Never Events along with the number of cases recorded by NHS England between 1 April 2017 and 31st December 2017.

Wrong-site surgery – 150 instances.

These included three cases were women having a partial hysterectomy to only remove their uterus and possibly fallopian tubes also had their ovaries removed, leaving them completely infertile; one occurrence of the wrong area of a breast was biopsied, greatly increasing the risk of cancer misdiagnosis, and 21 instances of the wrong teeth being removed.

  • Retained foreign object post-procedure – 97 instances.

Examples included nine occasions when a central guidewire was not removed; one instance of a surgical glove being left behind in a patient; and four occasions when a surgical needle remained.

  • Wrong implant/prosthesis – 50 instances

There were 13 occasions where the wrong type of hip or knee implant or prosthesis was used and 18 times when the incorrect lens was. Three reported occasions involved the insertion of an incorrect stent.

  • Wrong route of administration of medication

The highest number of recorded cases during this time was when medicine supposed to be given via an epidural was administered intravenously instead.

Other types of Never Events include:

  • Falls from poorly restricted windows
  • Failure to install collapsible shower rails
  • Misplaced naso or oro-gastric tubes
  • Scalding of patients
  • Chest or neck entrapment in bed rails

While some NHS England trusts only had one recorded Never Event during the nine months between April and December 2017, several had up to six. At the top of the table was the University Hospitals Birmingham NHS Foundation Trust, which reported seven Never Events – four of which were wrong-site surgery.

 Why do Never Events Happen?

If the risk of a Never Event is known, research to identify the cause and best way to prevent it from occurring carried out, and guidelines published, why do they happen at all? The short answer is human error, but unfortunately, the truth is more complex.

A study in the US looked at 69 Never Events and identified 628 contributing human factors ranging from failing to understand information to confirmation bias and poor communication. Factors like how tired a surgeon is or how familiar a team is with working with each other were also identified as so-called cognitive factors that contribute to Never Events. The report’s recommendations to minimise the risk of Never Events happening were to improve communication and the way technology is used, and utilise teams more efficiently.

Claiming Compensation for a Never Event

Any medical negligence claim, including Never Event claims, need to fulfil specific criteria.

  • You need to have been injured. Not all cases of negligence will cause an injury and without this, there is no reason to claim for damages. If you have received negligent care but were not injured, the NHS complaints process will help give you answers and reassurance that appropriate steps will be taken to prevent similar negligence happening to another patient – maybe someone who would not be as fortunate as you were to escape an injury.
  • Someone needs to be at fault. Without being able to identify who is responsible for your injury, there is no organisation from whom to request payment of compensation. Your solicitor will gather the evidence necessary to prove liability, including any related medical reports, scans, x-rays and photographs. They may take statements from witnesses, which is one reason why it is important to talk to a medical negligence solicitor as soon as possible after the event when your memory and those of witnesses is fresher and more reliable.
  • The incident happened, or you became aware that an injury was caused by negligence, within the last three years, if you are over 18 years old and of sound legal mind. There is no time limit when claiming compensation on behalf of a child or someone who is mentally unable to do so themselves.

Medical negligence claims differ from other types of personal injury claims in that the claimant has to prove that the standard of medical care they received was below the acceptable industry standard. Proving negligence is the most difficult part of any compensation claim and it is vital to the success of your application that you engage the services of an expert medical negligence solicitor who has experience in this area.

The sooner you make a start then the more positive the outcome is likely to be, so contact us today for more information. Whether you phone or use our online form, we will arrange a consultation with a legal expert who can answer your questions and determine whether your application for compensation is likely to be successful.

Never Event Claims FAQ

We appreciate that the claims process can seem confusing, especially if you have never had to seek legal advice before. To help, here are the answers to some of the most frequently asked questions about Never Event Claims.

Can I make a claim?

As long as you meet the three main criteria, even if the other party is only partially responsible, then it is possible that you have the right to claim compensation for medical negligence.

How much compensation will I receive?

The amount of compensation you receive will depend on two factors. The first is how badly you are hurt, and the impact that this injury and recovery time has on your life. People who experience significant life-changing injuries are likely to be paid more compensation than someone who suffers a less serious injury.

The second factor is the financial cost your injury has had to you. This part of the compensation payment is called Special Damages. It reimburses you for expenses you would not have incurred if not for Never Event. It can include the cost of reasonable medical care, lost wages, and even things like the cost of retraining if your injury has left you unable to work in the same capacity as you could before.

Once your solicitor has a good understanding of the nature of your injury then they will be able to give you an estimate of the amount of compensation you will receive.

Can I claim Never Event compensation for someone who has died?

If you have lost a child, parent or spouse as the result of medical negligence, then you may be entitled to claim compensation. Payments for death caused by medical negligence will include an amount in recognition of the pain and suffering experienced by the deceased, but this amount is usually quite low. It may be possible to claim for funeral expenses, and there are some occasions when a claimant can also claim bereavement damages.

If a Never Event causes or contributes to the death of a victim with dependents, then it is possible to claim damages to recognise the financial loss the death has had on their children now and in the future. Your medical negligence solicitor can also help with advice and guidance if there is an inquest, as is common in fatal Never Event cases.

Can I claim compensation for my child?

You can act as a litigation friend for a child if you are a parent or guardian, or if you have been appointed by the court to act in this way. Any compensation paid will go into a trust to be managed on behalf of the child until they turn 18 or are legally able to manage their financial affairs. A judge will have to oversee the terms of the compensation payment and the establishment of the trust to ensure that both meet the child’s best interest.

What if I suffered a Never Event but wasn’t hurt?

You need to have been hurt for damages to be awarded. A “near miss” is not sufficient cause to claim compensation. However, the serious incident should be recorded, and you can submit a complaint to the responsible NHS trust.

Will someone be disciplined or lose their job if I make a claim?

A successful compensation claim will not necessarily result in any disciplinary action being taken against the responsible individual. The purpose of compensation is to recognise that you were hurt and make sure you have access to the resources you need to make the best possible recovery.

The NHS uses the reporting of Never Events as a learning tool to identify areas of weakness in their service and standard of care. Although the person in the NHS investigating the incident may make a referral (for example, to the department head or HR), their role is to find the cause and recommend actions to prevent it from recurring.

How long does a Never Event compensation claim take?

As with any compensation claim for medical negligence, there is no definitive processing time. The average claim takes between 12 and 18 months. Claims can take less than a year if the injury is temporary and liability is obvious, or significantly longer if the long-term implications to a patient’s health are unclear, as is the case in Never Events that cause a degree of brain damage or paralysis. Claims also take longer if there is a disagreement over the level of liability, and if several years have lapsed and it is difficult to find the evidence necessary to prove negligence.

How can I afford to pay for a claim?

Top-quality legal advice is expensive, and some people may delay talking to a lawyer because they worry they will not be able to afford to make a claim. If you do not already have an insurance policy that covers your legal costs, or you do not want to put yourself in financial risk by using your own money, then a No Win, No Fee* claim may be an option for you.

No Win, No Fee Claims make legal representation from a specialist medical negligence solicitor affordable for everyone who needs it, and most of our claims are handled this way. You can find out whether this is an option for you by calling or messaging us.

Contact The Medical Negligence Experts today and find out how we can help you.


*conditions apply



  • No Win No Fee*
  • Maximum Compensation
  • Speedy Response

Need some help?

Am I eligible?

If you have suffered from medical negligence in the past 3 years, the short answer is yes.

However, medical negligence can be complicated, so we recommend that you speak with one of our expert solicitors - It’s Free.

Find Out More

How much could I claim?

As every medical case is different, the amount of compensation paid out can differ. Varying factors lead to the final figure include: Level of negligence, earnings missed out on, future losses and more.

Our experienced team of experts will give you an indication of how much you could potentially claim.

Find Out More

How does the process work?

We understand that when making a claim it’s important to know what to expect and when to expect it. That’s why we make the process as transparent as possible.

Your solicitor will gather all the evidence and will notify the negligent party of your claim against them. With your dedicated solicitor negotiating on your behalf, you will be kept up to date every step of the way.

Find Out More

Why should you choose us?

No Win No Fee

We offer a No Win No Fee* service on all our claims - We assess each claim on its merits with the information provided, which aids us to determine its likely success rate. This takes the risk away from you.

Expert Solicitors

Our experienced solicitors are experts in securing compensation no matter the level of negligence.
We are committed to securing the best possible outcome for you, while providing friendly support every step of the way.

Personal Dedicated Lawyers

On contact, you will be allocated your own expert Medical Negligence solicitor who will be there every step of the way. You will be provided with a direct phone number and direct email address of your solicitor.

Expert Never Event solicitors working for you

We specialise in helping victims of medical negligence claim the compensation they deserve.

We work on a No Win No Fee basis, meaning if we don’t win your Never Event case, you don’t pay! Once you make contact, your experienced solicitor will work to recover the maximum compensation you are entitled to.

Whether you are ready to make a medical negligence claim, or you would just like a free conversation with a legal professional, we have experts on hand to give you all the information you need. Take the first step to getting what you deserve by filling in our quick contact form and we will call you back whenever suits you.

  • No Win No Fee*
  • Maximum Compensation
  • Speedy Response