Complaints Procedure

Read on to find our full complaints procedure below..

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    1I consent for Fletchers Solicitors Ltd to process my personal data and health information to contact me in relation to a possible claim. To find out more about how we process your personal data, please see our Privacy Policy

    Please note, we cannot deal with any claims relating to mental health. We can only help where a physical injury has occurred.

    We pride ourselves on the exemplary care we provide to all our customers. If however, you feel these high standards have not been met and would like you would like to speak to someone regarding this, you can make a complaint to us. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.

    To make a complaint, please contact us using the information provided below. We will review your complaint and provide you with our response. Then, if you are not satisfied with the response we have provided, you can escalate the complaint to the Legal Ombudsman for their decision.

      How to Make a Complaint

    If you wish to make a complaint about our services, you can do so by contacting us using the following details:

    By Phone: 01695 712333
    By Email: complaints@fs.co.uk
    By Mail: Dukes House, 34 Houghton Street, Southport, PR9 0PU

    No Win No Fee

    No Win No Fee

    Typically, customers pay 25% including VAT of the compensation amount that is recovered by our third-party law firms, although this is subject to your individual circumstances and the actual fee may be more or less than this. Termination fees may apply if you do not keep to the terms of the agreement.

    Expert Solicitors

    Expert Solicitors

    If you have a valid claim, our dedicated panel of solicitors will seek the maximum compensation that you are entitled to and will support you every step of the way.

    Personal Dedicated Solicitors

    Personal Dedicated Solicitors

    If your claim assessment is successful you will be connected to a Medical Negligence solicitor who will work on the case from start to finish, being there every step of the way.